Terms of Service
Last Updated: May 21 2026
Subject to the terms and conditions of
this agreement, we at Chaser Inc., a company registered in Canada, provide a
subscription to Chaser, the automated project management assistant tool. The following
terms and conditions (“Terms”) govern all use of the https://trychaser.com website and
all content, service and products available through the website (our “Services”).
Our
Services are offered subject to your acceptance without modification of all of the terms
and conditions contained herein and all other operating rules, policies (including,
without limitation, the Privacy Policy) and procedures that may be published from time
to time by Chaser Inc (collectively, the “Agreement”). You agree that we may
automatically upgrade our Services, and these Terms will apply to any upgrades.
Please
read this Agreement carefully before accessing or using our Services. By accessing or
using any part of our Services, you agree to become bound by the Terms of this
Agreement. If you do not agree to all the Terms of this Agreement, then you may not
access or use any of our Services.
Use of our Services requires a Slack
account in order to install the Chaser application into a Slack workspace. The email
associated with the Slack account is registered in order to send important announcements
about our Services.
Intellectual Property
This Agreement does not transfer from Chaser Inc to you any Chaser Inc or third party intellectual property, and all right, title, and interest in and to such property will remain (as between the parties) solely with Chaser Inc. All other trademarks, service marks, graphics and logos used in connection with Chaser Inc or our Services, are trademarks or registered trademarks of Chaser Inc or Chaser Inc’s licensors. Other trademarks, service marks, graphics and logos used in connection with our Services may be the trademarks of other third parties. Your use of our Services grants you no right or license to reproduce or otherwise use any Chaser Inc. or third-party trademarks.
Changes
We are constantly updating our Services and that means sometimes we have to change the legal terms under which our Services are offered. If we make changes that are material, we will let you know by posting on the main page of the www.trychaser.com website, or by sending you an email or other communication before the changes take effect. The notice will designate a reasonable period of time after which the new terms will take effect. If you disagree with our changes, then you should stop using our Services within the designated notice period. Your continued use of our Services will be subject to the new terms. However, any dispute that arose before the changes shall be governed by the Terms (including the binding individual arbitration clause) that were in place when the dispute arose.
Termination
Chaser Inc. may terminate your access to all or any part of our Services at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement, you may simply discontinue using our Services. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Disclaimer of Warranties
Our Services are provided “as is.” Chaser Inc. and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Chaser Inc. nor its suppliers and licensors make any warranty that our Services will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, our Services at your own discretion and risk.
Jurisdiction and Applicable Law
Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of our Services will be governed by the laws of Canada, excluding its conflict of law provisions, and the courts of Canada shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these Legal Terms.
Plans and Subscription Term
Chaser is offered on a subscription basis. Plans may be billed monthly or annually, as described on our pricing page. Subscriptions automatically renew at the end of each billing period unless canceled prior to renewal.
Fees and Payment
You agree to pay all applicable fees associated with your selected plan, including any
taxes or governmental charges, based on your billing address. All fees are charged in
advance and are non-refundable except as required by law or expressly stated
otherwise.
We may use a third-party payment processor to bill your payment
method on file. You authorize us to charge your payment method for all applicable fees,
including recurring subscription fees and any additional usage-based charges described
below.
Seat-Based Pricing
Certain Chaser plans are priced on a per-seat basis. A “seat” is required for users who create tasks or are assigned tasks in Chaser. A seat is not required for other actions, such as viewing or using the dashboard.
Auto Manage Seats
By default, Chaser enables Auto Manage Seats, which automatically adjusts your seat
count, and your associated charges, based on activity in your workspace.
Chaser
will automatically provision an additional seat and charge your account when:
- A user without an existing seat creates a task, or
- A user without an existing seat is assigned a task.
Chaser will automatically remove a seat, which decreases your bill, when a user is
deactivated from your Chaser workspace.
When Auto Manage Seats is enabled,
you authorize Chaser to automatically increase or decrease your seat count and adjust
your billing accordingly, without requiring additional approval at the time of the
change.
You may opt out of Auto Manage Seats at the time of purchase or at
any time through your account settings. If Auto Manage Seats is disabled, users who do
not have available seats may be prevented from creating or being assigned tasks unless
additional seats are manually added, and seats will not be automatically removed when
users are deactivated.
Seat Changes and Billing Adjustments
Seat increases take effect immediately. Billing for additional seats will be prorated for the remainder of the current billing period, unless otherwise stated. Seat removals typically take effect at the start of the next billing period and do not result in refunds for unused time.
Cancellation
You may cancel your subscription at any time through your account settings. Cancellation
will take effect at the end of the current billing period, and you will retain access to
the service through that period. No refunds or credits are provided for partial billing
periods.
Removing the Chaser Slack app from your Slack workspace does not
cancel your Chaser subscription. Data is retained until deletion is requested by the
Slack workspace owner or the application is removed from the Slack workspace, whichever
happens sooner, as described in our Privacy Policy. Data is completely removed from
rolling backups within 35 days, and authentication tokens stored in encrypted storage
are removed within one business day. To cancel your subscription, you must do so through
the Payment Portal, which is accessible from your Chaser billing page or via the link
provided to you by email at the time of sign-up. Until your subscription is canceled
through the Payment Portal, all applicable fees will continue to apply in accordance
with your selected plan.
Failed Payments
If a payment fails or becomes overdue, we may suspend or limit access to the service until payment is received. You remain responsible for all outstanding fees.
Changes to Pricing
We may change our pricing or billing terms from time to time. Any changes will apply at the start of your next billing period and will be communicated in advance.
Cross-Organization Collaboration via Shared Slack Channels (Slack Connect)
Chaser may be used to collaborate with users in other organizations by connecting to
Slack shared channels, including channels created using Slack Connect or similar Slack
features that bridge multiple Slack workspaces. When you use Chaser in a shared Slack
channel, you acknowledge and agree that certain information associated with tasks
created or managed in that channel will be visible to members of the other participating
organization(s).
Specifically, when a task is created, updated, or viewed in
a shared channel, Chaser may make the following information visible to users in the
connected organization(s):
- The existence and content of the task;
- Task metadata (such as status, assignees, due dates, and comments);
- The name of the Slack channel in which the task was created or is managed.
You acknowledge that the Slack channel name shared with the other organization may be an
internal or workspace-specific channel name that would not ordinarily be visible to that
organization outside of Chaser’s functionality. By using Chaser in shared channels, you
expressly consent to the disclosure of such channel names and task-related information
to the connected organization(s).
You are solely responsible for ensuring
that your use of Chaser in shared Slack channels complies with your internal policies,
confidentiality obligations, and any agreements you have with third parties. Chaser Inc.
is not responsible for how other organizations access, use, or rely on information made
available through shared channels.
Arbitration Agreement
Any dispute arising out of or in connection with these Legal Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by the International Commercial Arbitration Court under the European Arbitration Chamber (Belgium, Brussels, Avenue Louise, 146) according to the Rules of this ICAC, which, as a result of referring to it, is considered as the part of this clause. The number of arbitrators shall be two (2). The seat, or legal place, of arbitration shall be Toronto, Canada. The language of the proceedings shall be English. The governing law of these Legal Terms shall be substantive law of Canada.
Limitation of Liability
In no event will Chaser Inc, or its suppliers or licensors, be liable with respect to any subject matter of this Agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Chaser Inc. under this Agreement during the twelve (12) month period prior to the cause of action. Chaser Inc. shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.
General Representation and Warranty
You represent and warrant that your use of our Services:
- Will be in strict accordance with this Agreement;
- Will comply with all applicable laws and regulations (including without limitation all applicable laws regarding online conduct and acceptable content, the transmission of technical data exported from Canada or the country in which you reside, privacy, and data protection); and
- Will not infringe or misappropriate the intellectual property rights of any third party.
Indemnification
You agree to indemnify and hold harmless Chaser Inc, its contractors, and its licensors, and their respective directors, officers, employees, and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of our Services, including but not limited to your violation of this Agreement.
Miscellaneous
This Agreement constitutes the entire agreement between Chaser Inc and you concerning
the subject matter hereof, and it may only be modified by a written amendment signed by
an authorized executive of Chaser Inc, or by the posting by Chaser Inc. of a revised
version.
If any part of this Agreement is held invalid or unenforceable, that
part will be construed to reflect the parties’ original intent, and the remaining
portions will remain in full force and effect. A waiver by either party of any term or
condition of this Agreement or any breach thereof, in any one instance, will not waive
such term or condition or any subsequent breach thereof.
You may assign your
rights under this Agreement to any party that consents to, and agrees to be bound by,
its terms and conditions; Chaser Inc. may assign its rights under this Agreement without
condition. This Agreement will be binding upon and will inure to the benefit of the
parties, their successors and permitted assigns.
