Privacy Policy

Last Updated: July 21, 2025

This privacy notice outlines the privacy practices for https://trychaser.com website, Chaser Slack application and the web dashboard located at https://app.trychaser.com.

What information we collect

- The authentication tokens necessary to connect to Slack.
- Task information as specified by you, such as task title and due date.
- Name, Email and Slack user IDs as required to identify assignees on tasks.
- Non-sensitive configuration parameters as specified by you, such as frequency of reminders and working hours.
- The landing page and website https://trychaser.com is built on the Webflow platform https://webflow.com/legal/privacy. Webflow collects cookies for web analytics and UX optimization.

No Sale of Personal Information
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‍We do not sell, rent, or otherwise provide your personal information to third-party vendors or entities for their marketing or commercial purposes. Your data is used solely to deliver our services and improve your experience.
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Data retention

The data is retained until deletion is requested by the Slack workspace owner or application is removed from Slack workspace, whichever happens sooner. It takes 35 days to be completely removed from the rolling backups. Authentication tokens stored in encrypted storage are removed within one business day.

To request data deletion or other requests related to your data, send an email to privacy@trychaser.com.

Security

We implement Slack's security guidelines designed to protect against unauthorized access to services or use of the data we access;

- Chaser is a Slack Plugin that leverages Slack's SSO authentication.
- Installing Chaser does not give Chaser access to the contents of your Slack messages.
- User can only view tasks in Slack channels they already joined and have access to.

Data collected to support operations is securely stored in an encrypted MongoDB Atlas cluster, managed with best practices for security and reliability.

Our engineering team has over a decade of experience ensuring SOC2 and ISO 27001 compliance, managing data infrastructure, and implementing change management controls in a public U.S. company.

We are in the process of receiving SOC2 compliance certification for Chaser.

Third-Party services

The Chaser Slack application is hosted on a leading cloud hosting platform Azure by Microsoft.

- https://azure.microsoft.com/en-us/resources/cloud-computing-dictionary/what-is-azure
- https://azure.microsoft.com/en-us/explore/trusted-cloud/privacy

We rely on the standard leading cloud platform MongoDB Atlas for data management
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- https://www.mongodb.com/legal/privacy

We leverage OpenAI LLM for automatic task due date detection

- https://openai.com/security-and-privacy/

The web dashboard available at https://app.trychaser.com is deployed on Vercel

- https://vercel.com/legal/privacy-policy

We use Stripe as our payment processing vendor.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at privacy@trychaser.com.

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